Select Custom from the Size is drop-down list, or the Custom tab. Calibrate linefeed in Solution Center Make sure the printer is loaded with unused white paper. If you are trying to print in color, select Color Options , and then make sure that Print in Grayscale is not selected. Vertical streaks in printout. HP recommends that you use genuine HP cartridges. Europe, Middle East, Africa.

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Before installing a new printhead, shake the printhead up and down at least six times while the printhead is still in its packaging. If there are still dark lines or white gaps in Test Pattern 3, the printer k5300/j5400 be serviced.

HP Customer Support – Software and Driver Downloads

Press the button on the paper width guide, and then push the guide in until it rests against the paper. If it is not, reload the product with an appropriate paper type. Some of them should show white horizontal streaks if none of the blocks are streaked, the printheads are okay.

Wait for the carriage to stop moving. If this roller is not clean, the issue will likely continue.

HP Printer: Learn about supplies

If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows c This page requires Javascript.


If, after repeated printhead cleaning, the Print Quality Diagnostic page shows white lines across the color blocks in Test Pattern 2 but no white lines in the gray blocks in Test Pattern 3one or both of the printheads will have to be replaced. Clean printheads from the control panel Make sure the printer is loaded with unused white paper. How to use the solutions in this document A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the product software.

There is no reason to clean, align or calibrate, or to replace printheads or ink cartridges. Make sure that the selected option matches your paper size. Please try again shortly.

Please make a different selection, or visit the product homepage. The list of all available drivers for your product is shown above.

HP Officejet Pro K and K Printer Series – Print a Diagnostic Page | HP® Customer Support

Shows device information such as the product name, model number, serial number, and firmware version numberthe accessories that are installed such as the duplex unitand the number of pages printed from the trays and accessories. Press the Cancel button two times.

How does HP install software and gather data? Select all Deselect all. Operating System – Windows 7, Windows 8, Windows 8.


Make sure that all the paper in the officejst is the same size and type. Is my Windows version bit or bit? Asia Pacific and Oceania.

Contact HP Support to schedule a repair or replacement. Select the Services tab, and then click Align Printheads. Follow these steps to check the print settings for your print job.

HP Printer: Individual cartridge page yield details | HP Officejet Pro K/K Printer series

The Virtual Agent is currently unavailable. Review the Cause and Prevention sections at the beginning of this document to learn about the common causes and how to prevent the issue.

If there are still dark lines or white gaps in Test Pattern 3, the printer must be serviced. For successful alignment, the patterns on the alignment page must be sharply printed.

Remove the rear access door or duplexer. Clean the paper pick roller. Press and hold the Power button. Load photo paper only when you are ready to print, and then put the unused paper back in the packaging.

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